Expert Customer Service Professional

1 week ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

Operations Support Champion

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This role is an exciting opportunity for a motivated and customer-focused individual to join our dynamic IMB Solutions Services team.

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Key responsibilities include:

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  • Interacting with customers via phone, online and other communication channels to provide expert advice and quality service.">
  • Completing a wide range of transactional activities and administrative requirements for members and the business.">
  • Supporting key operational functions such as Digital ID, Online account fulfilment and verification of data.">
  • Assisting with Quality Assurance reviews on inbound contacts.">
  • Providing a high level of professionalism and customer service to members, external parties and internal employees.">
  • Resolving escalated customer complaints in a timely and professional manner.">
  • Investigating transactional/data or financial issues and discrepancies with the ability to resolve effectively or escalate as required.">
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Required skills and qualifications include:

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  • A positive approach to work and contributing to your team.">
  • The willingness to learn, embrace change, take initiative and identify areas for improvements and automation.">
  • Knowledge of financial products and services and the laws and regulations governing the provision of deposits and investments.">
  • Effective communication skills, patience and empathy with the ability to work with internal customers and members to resolve disputes.">
  • The ability to work methodically through high volumes of work with attention to detail.">
  • A good level of digital literacy with accurate data entry, numeracy and computer skills.">
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Benefits of this role include:

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  • Opportunity for growth and development with on-the-job training provided.">
  • Hybrid working available.">

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