Front Office Professional
22 hours ago
Delivering exceptional guest experiences is at the heart of this role. As a front office professional, you will be the face of our resort, ensuring every interaction with our guests is warm and welcoming from check-in to check-out.
Responsibilities- Extend a warm welcome to all guests
- Manage guest arrivals and departures efficiently
- Respond promptly to enquiries in person, by phone, and via email
- Assist with reservations and payments
- Provide local insights and recommendations to enhance guest stays
- Address guest feedback and resolve issues promptly
- Previous experience in front office or customer service roles (hotel/resort preferred)
- Excellent communication and interpersonal skills
- Confidence using computer systems and ability to learn new software
- Present yourself professionally and possess a positive attitude
- Flexibility to work a variety of shifts, including weekends and public holidays
- A supportive and friendly team environment
- Staff discounts on accommodation across our global network of hotels and resorts
- Opportunities for career growth within our organisation
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