Guest Experience Host

3 weeks ago

Port Macquarie, New South Wales, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • Greet and register guests, providing personalized assistance and information about our resort and local area attractions.
  • Manage front desk operations, including handling department-related paperwork and utilizing communication equipment.
  • Develop strong relationships with guests, understanding their needs and preferences to deliver tailored experiences.
  • Collaborate with colleagues to ensure seamless guest experiences, from check-in to check-out.

What We Offer:

  • A competitive hourly rate, plus performance-based incentives.
  • Discounted hotel stays across the world.
  • Subsidized Private Health Insurance (upon successful completion of probation period).
  • Professional development funding to support your growth and career advancement.

Requirements:

  • Excellent communication and interpersonal skills, with a genuine passion for customer service.
  • Impeccable presentation and professional grooming standards.
  • High levels of computer literacy, with experience using PMS systems (Opera) an advantage.
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays.

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our inclusive environment is built on delivering excellence, taking time to have fun, and supporting one another. Join our global team and build a career where memories start with you.

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