Client Growth Specialist
1 week ago
Job Summary
This role entails ensuring client satisfaction and growth through effective onboarding, regular performance reviews, actionable reporting, and proactive identification of growth opportunities.
Key Responsibilities:
- Client Onboarding & Support: Guide new clients through the setup process, establish support channels, and communicate expectations.
- Client Check-ins: Conduct weekly check-ins during launch and fortnightly/monthly check-ins once stable.
- WhatsApp Support: Manage the WhatsApp support channel, acknowledging queries within 30 minutes and documenting requests/issues for internal team follow-up.
- Review Voice AI Clients: Review a sample set of calls weekly, flagging issues and providing recommendations while maintaining a minimum call quality threshold (70% rated).
What You'll Need to Succeed:
- Excellent communication and problem-solving skills.
- Ability to work with diverse clients and teams.
- Strong analytical and organizational skills.
Benefits:
- Opportunity to grow professionally and personally.
- Competitive compensation package.
Why This Role Matters:
This role plays a crucial part in ensuring client satisfaction and driving business growth. If you are a motivated individual with excellent communication and problem-solving skills, this could be an ideal opportunity for you.
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