Sales Support Team Leader

1 week ago

Gold Coast, Queensland, Australia beBeeCommunicator Full time $94,758 - $108,620
Job Title

We are seeking a seasoned Operations Manager to oversee our sales support team and provide crucial support across multiple departments.

Responsibilities:
  • Lead and support a team of 4 sales support staff, managing workloads and ensuring phone coverage between 7am-5pm.
  • Oversee daily sales leads in Hubspot, distributing and tracking progress to ensure timely follow-up.
  • Facilitate communication between sales, service, accounts, and warehouse teams to keep processes on track.
  • Schedule installations, commissioning, repairs, and inspections via Google Calendar and Tasks.
  • Manage commissioning paperwork and coordinate with councils, supervisors, and homeowners.
  • Oversee inbox management across multiple business units (commissions, dispatch, sales and orders).
  • Run monthly sales support team meetings and provide weekly reports to the National Service Manager.
  • Assist with compliance tasks including QBCC submissions.
  • Support monthly sales meetings, Lunch & Learn sessions, and internal communications.
  • Step in to assist with sales and service overflow calls, payments, and customer queries as required.
Requirements:
  • Minimum 2-3 years' experience leading small teams (3-6 people) and coordinating daily workflows with strong administration skills.
  • Previous customer service or call centre experience is preferred, with confidence handling phone enquiries and resolving customer issues.
  • Highly organised individuals with strong time-management and scheduling skills are essential.
  • Confident users of systems such as Hubspot, MYOB/EXO, Google Workspace, Microsoft Suite and task management tools are required.
  • A proactive communicator who can work across departments and with external stakeholders is necessary.
  • Flexibility and solutions-focused approach are key, with the ability to step in and assist where needed.
About This Role:

This is a fast-paced environment that requires balancing leadership with hands-on support. The ideal candidate will have strong leadership and administrative skills, with a proven ability to manage competing priorities and maintain high levels of productivity under pressure.

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