HR Advisory Manager

4 weeks ago


Sydney, New South Wales, Australia Tandem Partners Full time
Job Title: HR Advisory Manager

A prestigious organisation is seeking an experienced HR Advisory Manager to lead the delivery of HR Advisory Services in a newly established team.

This is a 12-month contract with a high chance to extend or go permanent, requiring an immediate start.

Key Responsibilities:
  • Lead the HR Advisory team to provide exceptional customer service through effective management of HR queries.
  • Create, maintain, and continuously improve HR Service Desk operational standards, procedures, processes, and guidelines.
  • Develop and implement service performance standards and report against performance metrics.
  • Ensure data quality is high and optimised to support client visibility and decision-making via reports and dashboards.
Requirements:
  • Undergraduate qualifications in business, human resources, or a related discipline.
  • Strong HRSS/HR Contact Centre/HR operations management experience in a large and complex organisation.
  • Demonstrated experience in leading and managing the end-to-end delivery of HR operational services to clients that meet service-level agreements.
  • Extensive knowledge and working experience in a diverse range of Modern Awards, Enterprise Agreements, and employment legislation.
  • Experience in business needs analysis, identifying alternative solutions, assessing risk and feasibility, and recommending new approaches.
  • Strong technical skills, including experience in the use and application of Enterprise HR Systems.
  • Exceptional organisational and operational management skills, with a high degree of drive, initiative, outcome orientation, and the capacity to manage multiple and often conflicting priorities.
  • Strong interpersonal and communication (written and verbal), negotiation, and influencing skills to support the delivery of HR services and the implementation of process improvement initiatives.

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