
Seamless Banking Experience Specialist
5 days ago
Job Opportunity: Banking Consultant
As a key member of our banking team, you will play a vital role in delivering exceptional customer experiences by providing seamless banking services. Your main responsibilities will include:
- Providing customers with a seamless experience by meeting each customer's end-to-end banking needs;
- Being part of a collaborative team and acting as a role model to deliver the best possible customer experience;
- Contributing to a significant uplift in customer engagement and advocacy;
- Actively participating in and supporting bank programs and initiatives;
- Taking responsibility for 'know your customer' from a risk perspective.
To succeed in this role, you will ideally bring the following skills and qualities:
- Exceptional customer focus - retail experience is an advantage;
- Experience in being a user and promoter of technology;
- Ability to multi-task and adapt to change and ambiguity;
- Willingness to work in a collaborative team environment;
- Sound understanding of compliance, and;
- Excellent communication and interpersonal skills.
We offer a range of flexible working arrangements so our people can thrive. We also provide access to health and wellbeing services and discounts on selected products.
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