Operations Manager
3 days ago
St John WA is seeking an experienced Operations Lead to join our Emergency department on a Permanent Full-Time basis based in Kalgoorlie WA.
The Operations Lead will oversee all operational aspects of the ambulance service within a specific District, managing resources to ensure service delivery meets quality and safety standards.
This role is responsible for leading and supporting crews to ensure they deliver high-quality care to the community. The focus of the Operations Lead will ensure that ambulance services in District are effective, efficient, and of the highest quality.
Key Responsibilities:- Support the District Operations Manager in ensuring District key performance indicators (KPIs) are met within the time allocated by the General Manager.
- Model leadership and promote wellbeing and support behaviours across the district.
- Support the District Operations Manager in the delivery of a high-quality and efficient ambulance service within the designated District.
- Monitor and report on performance and emerging issues, risks, and opportunities to the District Operations Manager.
- Provide support in the development and implementation of operational plans and strategic initiatives to support service delivery objectives in the designated District.
- Report risks to the achievement of KPIs in a timely manner to the District Operations Manager and assist in managing these risks effectively.
- Provide leadership to operational team members and be a model for overarching responsibility for the designated District.
- Experience in healthcare management, healthcare service delivery, and/or emergency services, with a background in operational management.
- Ability to deliver a high-quality service for the community, meeting performance targets and driving continuous improvement.
- Knowledge of relevant regulations, standards, and best practice in ambulance and/or healthcare service delivery.
- Ability to support resource planning, budget management, and performance evaluation.
- Ability to lead and develop a diverse workforce, including coordination of many volunteers, where required, across a geographically diverse area.
- Understanding of clinical governance systems, risk management, and regulatory requirements in the ambulance and/or emergency services sector.
- Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence a wide range of partners and stakeholders.
- A competitive remuneration package.
- Salary packaging options.
- Free emergency ambulance cover.
- Free first aid training.
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