Customer Service Representative
4 days ago
We are seeking a motivated and customer-focused individual to join our team as a Member Services Officer at PCYC Carindale Youth Club. As a key member of our team, you will be responsible for delivering exceptional customer service, responding to club enquiries, and providing advice and information to our members.
Key Responsibilities- Provide exceptional customer service to our members, responding to enquiries and resolving issues in a timely and professional manner.
- Participate in up-selling and cross-selling of PCYC products and services, promoting our offerings to members and the wider community.
- Prepare point of sale devices, including cash registers and electronic swipe devices, to ensure seamless transactions.
- Contribute to office administration tasks, supporting the smooth operation of our club.
- Minimum 12 months experience working in a customer service or sales role.
- Intermediate skills in the Microsoft Office Suite (Word, Excel, Outlook).
- Current First Aid and CPR certificates (or ability to obtain).
- Qualification in Fitness, Sport and Recreation or similar (nice to have but not required).
- Generous not-for-profit salary packaging benefits of up to $18,550 per annum tax-free.
- Free PCYC Gym Membership.
- Flexible working options may be available.
- Comprehensive online induction and site-specific orientation.
- A strong team work ethic and a commitment to our PCYC Queensland values: Respect, Leadership, Commitment, Passion, and Teamwork.
PCYC Carindale Youth Club is committed to achieving and supporting a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally diverse backgrounds.
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