Customer Service Representative

4 days ago


Carindale, Queensland, Australia PCYC Carindale Full time
About the Role

We are seeking a motivated and customer-focused individual to join our team as a Member Services Officer at PCYC Carindale Youth Club. As a key member of our team, you will be responsible for delivering exceptional customer service, responding to club enquiries, and providing advice and information to our members.

Key Responsibilities
  • Provide exceptional customer service to our members, responding to enquiries and resolving issues in a timely and professional manner.
  • Participate in up-selling and cross-selling of PCYC products and services, promoting our offerings to members and the wider community.
  • Prepare point of sale devices, including cash registers and electronic swipe devices, to ensure seamless transactions.
  • Contribute to office administration tasks, supporting the smooth operation of our club.
Requirements
  • Minimum 12 months experience working in a customer service or sales role.
  • Intermediate skills in the Microsoft Office Suite (Word, Excel, Outlook).
  • Current First Aid and CPR certificates (or ability to obtain).
  • Qualification in Fitness, Sport and Recreation or similar (nice to have but not required).
What We Offer
  • Generous not-for-profit salary packaging benefits of up to $18,550 per annum tax-free.
  • Free PCYC Gym Membership.
  • Flexible working options may be available.
  • Comprehensive online induction and site-specific orientation.
  • A strong team work ethic and a commitment to our PCYC Queensland values: Respect, Leadership, Commitment, Passion, and Teamwork.
About Us

PCYC Carindale Youth Club is committed to achieving and supporting a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally diverse backgrounds.



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