Ward Clerk

3 weeks ago

Adelaide, South Australia Women's and Children's Health Network Full time

Role Summary


We are seeking a skilled Ward Clerk to join our Paediatric Medicine team at the Women's and Children's Health Network. In this role, you will provide front-line ward service, direct visitors and relatives, and maintain good public relations.



Key Responsibilities



  • Provide front-line ward service to the department.
  • Direct visitors and relatives, and maintain good public relations.
  • Ensure prompt handling of enquiries regarding patient welfare by directing them to relevant nursing or medical staff.
  • Maintain and prepare patient files, folders, and noticeboards for admissions.
  • Liaise with shift coordinators, NUM/ANUM, and ward staff regarding patient movements, admissions, discharges, and appointments.
  • Book patient follow-up appointments in accordance with Corporate Administration Services guidelines.
  • Utilize relevant information technology systems for ward maintenance and maintain accurate patient data on systems like HOMER and OACIS.
  • Ensure maintenance of confidential patient unit records by accurate filing and checking of reports, results, name labels, and continuation sheets.
  • Participate in the development, maintenance, and updating of administrative procedures and policies.


Requirements


To be successful in this role, you will have:



  • Comprehensive knowledge of office operations and procedures.
  • Good working knowledge of medical terminology.
  • Skilled in using Windows and Microsoft Office products (Word, Excel, Outlook) with previous experience in administrative roles.
  • Provide guidance to management and staff while maintaining integrity and confidentiality in sensitive matters.
  • Convey complex issues clearly, both verbally and in writing, to diverse audiences.
  • Handle situations involving staff and patients with sensitivity and understanding.
  • Operate under limited direction to meet deadlines and achieve objectives amidst competing priorities.
  • Proficient in typing using dictation equipment.


What We Offer



  • Salary package, including benefits and incentives.
  • Access to training and professional development opportunities.
  • Support for your career growth and development.
  • A collaborative and supportive work environment.
  • Opportunities for advancement and career progression.

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