
Geotechnical Solutions Specialist
24 hours ago
Our company is committed to helping organisations understand the underground and make better decisions faster.
We build world-leading technology that transforms the way our customers work in Earth sciences, enabling them to develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate globally, with a strong presence in many countries. Our goal is to ensure our customers are satisfied, their expectations are met or exceeded, and they maximise the value of their investment in our products and solutions.
We're seeking an experienced professional to join our team as a Geotechnical Solutions Specialist. In this role, you will have the opportunity to:
1. Develop and maintain positive customer relationships that promote growth through increased product usage, user retention, and loyalty.
2. Provide account insights through the collation and analysis of customer usage and sentiment data, which is published into a regular quarterly business review.
3. Act as an internal advocate for your accounts, educating them on our products and maintaining lasting relationships, driving retention, identifying and pursuing upsell and cross-sell opportunities.
To be successful in this role, you should have:
1. Demonstrable experience in a Technical (Geotechnical), Pre-sales, Account Management, or similar role.
2. Experience working with geotechnical solutions would be advantageous, as would experience working with clients in the Civil or Environmental sectors.
3. Experience working with and managing stakeholders and customers in a software environment would be beneficial.
We strive to create an inclusive and equitable work environment where everyone feels valued and empowered to contribute. If you require accommodation during our recruitment process, please let us know.
Becoming part of our team offers numerous benefits, including a collaborative work environment, opportunities for growth and development, and a chance to make a global impact. We encourage individuals from diverse backgrounds and experiences to apply.
We are excited about the prospect of welcoming a skilled and motivated professional to our team. Please submit your application, along with a covering letter and CV, if you believe you have the skills and qualifications required for this role.
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