Customer Experience Ambassador
3 weeks ago
A key role in delivering exceptional experiences for our guests at Ibis Melbourne Glen Waverley.
About the JobWe are seeking a skilled and experienced Guest Experience Manager to join our team. This is a fantastic opportunity to take your career to the next level and work with a global hospitality company.
Key Responsibilities:- Develop and implement strategies to enhance guest satisfaction, resulting in increased loyalty and repeat business.
- Proactively respond to guest priorities and requests, ensuring prompt resolution and exceeding expectations.
- Work closely with the Assistant Managers to address escalated complaints and provide solutions.
- Conduct root cause analysis to identify areas for improvement and develop action plans to prevent future issues.
- Strong background in Front Office procedures and Opera PMS.
- Experience in supervising, training, and motivating teams.
- Solid knowledge of Hospitality principles, including Front Office and Food & Beverage operations.
- Ability to act independently on matters relating to team and guest safety and wellbeing.
- Excellent communication and interpersonal skills.
- Willingness to work flexible hours, including mornings, nights, weekends, and holidays.
The estimated salary for this role is $65,000 - $80,000 per annum, depending on experience. Additionally, you will receive on-the-job training and mentorship, opportunities for career advancement, and exclusive Accor discounts and global benefits.
Why Work for Accor?We welcome you as you are and offer a dynamic work environment where you can grow and learn every day. With a strong focus on teamwork and innovation, we empower our employees to make a real difference in the lives of our guests.
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