Customer Experience Ambassador

3 weeks ago


Glen Waverley, Victoria, Australia Accor Full time
Role Overview

A key role in delivering exceptional experiences for our guests at Ibis Melbourne Glen Waverley.

About the Job

We are seeking a skilled and experienced Guest Experience Manager to join our team. This is a fantastic opportunity to take your career to the next level and work with a global hospitality company.

Key Responsibilities:
  • Develop and implement strategies to enhance guest satisfaction, resulting in increased loyalty and repeat business.
  • Proactively respond to guest priorities and requests, ensuring prompt resolution and exceeding expectations.
  • Work closely with the Assistant Managers to address escalated complaints and provide solutions.
  • Conduct root cause analysis to identify areas for improvement and develop action plans to prevent future issues.
Requirements:
  • Strong background in Front Office procedures and Opera PMS.
  • Experience in supervising, training, and motivating teams.
  • Solid knowledge of Hospitality principles, including Front Office and Food & Beverage operations.
  • Ability to act independently on matters relating to team and guest safety and wellbeing.
  • Excellent communication and interpersonal skills.
  • Willingness to work flexible hours, including mornings, nights, weekends, and holidays.
Salary and Benefits

The estimated salary for this role is $65,000 - $80,000 per annum, depending on experience. Additionally, you will receive on-the-job training and mentorship, opportunities for career advancement, and exclusive Accor discounts and global benefits.

Why Work for Accor?

We welcome you as you are and offer a dynamic work environment where you can grow and learn every day. With a strong focus on teamwork and innovation, we empower our employees to make a real difference in the lives of our guests.



  • Glen Waverley, Victoria, Australia Vicinity Centres Full time

    We are a leading owner and manager of retail destinations across Australia.As we continue to evolve our portfolio, we are seeking a skilled Customer Experience Ambassador to join our team.This role will provide in-centre communication, coordination, and information services for our customers, ensuring their experience is better, easier, and more...


  • Glen Waverley, Victoria, Australia Accor Full time

    Accor Hotel OpportunityWe are seeking a highly skilled Customer Experience Director to join our team at Ibis Melbourne Glen Waverley.About the RoleThis is an exciting opportunity for a seasoned professional to lead our customer experience initiatives and drive guest satisfaction across the hotel. As a key member of our team, you will be responsible for...


  • Mount Waverley, Victoria, Australia Red Rooster Full time

    About Red RoosterAs a leading Australian chicken shop, Red Rooster has been satisfying the country's chicken cravings for almost 50 years. Our passion lies in creating craveable experiences that put smiles on our customers' faces.We're more than just a food retailer – we're a community-driven brand that values our people, customers, and the environment....


  • Mount Waverley, Victoria, Australia Red Rooster Full time

    Casual work available in Mount Waverley VIC 3149 at Red Rooster, Australia's first and favourite chicken shop. With a passion for our people - crew, customers, and community - we satisfy Australia's chicken cravings.We're serious about creating craveable experiences with smiles on customers' faces. This is where you come in.Bring joy to the everyday by...


  • Mount Waverley, Victoria, Australia Red Rooster Full time

    About UsAt Red Rooster, we're passionate about creating craveable experiences that put smiles on our customers' faces. We're serious about our people, our customers, and our community.Our CultureWe celebrate diversity and individuality, and we strive to be our best selves every day. We bring our swagger and generous spirit to work, and we put pride, passion,...


  • Glen Waverley, Victoria, Australia LORNA JANE Full time

    Lorna Jane is a global movement, empowering individuals to grow and develop through exceptional customer service.As a Holiday Active Stylist, you will provide unparalleled service during the peak season at our Lorna Jane Glen Waverley store.We are seeking an individual who thrives in fast-paced environments, collaborates effectively with teams, and maximizes...


  • Glen Waverley, Victoria, Australia Crossmark Full time

    Key Responsibilities:• Develop and execute planograms and shelf layouts to maximize sales and customer engagement.• Utilize the StoreTrack App to report tasks and capture high-quality photos for accurate record-keeping.Benefits:Competitive hourly rate of $28.88 + KMs + Super, with higher rates for Planogram Leads.Flexible hours and rosters provided...


  • Mount Waverley, Victoria, Australia Red Rooster Full time

    We are passionate about creating craveable experiences that put smiles on our customers' faces. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the success of Red Rooster.Our store is looking for a skilled and enthusiastic Crew Member to join our team. In this role, you will be...


  • Mount Waverley, Victoria, Australia Red Rooster Full time

    About UsAt Red Rooster, we're passionate about serving up delicious food and creating memorable experiences for our customers. As a Crew Member, you'll play a key role in bringing this vision to life.


  • Mount Waverley, Victoria, Australia Red Rooster Full time

    About Us"At Red Rooster, we are passionate about our people and our customers. As Australia's first and favourite chicken shop, we have been satisfying the country's chicken cravings for almost 50 years."Our Culture"We value diversity and individuality, striving to be our best selves every day. Our safety record is paramount, ensuring our product, people,...


  • Glen Waverley, Victoria, Australia Accor Full time

    Company OverviewIbis Melbourne Glen Waverley is a 4-star hotel situated just 25 minutes east of Melbourne CBD, offering 155 comfortable rooms, an Ibis Kitchen & Bar, and 4 flexible meeting rooms catering for up to 120 delegates.We are perfectly positioned as the gateway to the magnificent Dandenong Ranges, Yarra Valley Food & Wine District, the Mornington...


  • Mount Waverley, Victoria, Australia Red Rooster Full time

    Casual / Part-Time Mount Waverley VIC 3149 job offering an estimated $20-$25 per hour. Red Rooster, Australia's first and favourite chicken shop, is passionate about creating craveable experiences that put smiles on customers' faces.We are seeking enthusiastic individuals who love to bring joy to the everyday and want to be part of an iconic Australian...


  • Glen Waverley, Victoria, Australia Bed Bath N' Table Full time

    Immerse Yourself in a Magical Christmas ExperienceWe are seeking charismatic and cheerful Festive Retail Associates to join our team this season at Bed Bath N' Table. As a key part of our retail team, you will play a vital role in creating an exceptional customer experience and making Christmas 2024 sparkle.About UsAt Bed Bath N' Table, we are passionate...


  • Glen Waverley, Victoria, Australia Grill'd Full time

    Grill'd, a leading restaurant chain in Melbourne's eastern suburbs, is seeking an experienced Assistant Restaurant Manager to join its team.About the RoleThis is a unique opportunity for a motivated and enthusiastic individual to take on a leadership role in a fast-paced hospitality environment. As an Assistant Restaurant Manager, you will be responsible for...


  • Glen Waverley, Victoria, Australia LORNA JANE Full time

    LORNA JANE is a dynamic retail brand seeking an enthusiastic and dedicated Active Stylist to join our team at The Glen store. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, driving sales growth, and embodying the LORNA JANE lifestyle.About UsWe're not just a retailer – we're a movement that empowers...


  • Glen Waverley, Victoria, Australia Frontline Retail Melbourne Full time

    The role of Jewellery Store Manager at Frontline Retail Melbourne presents an exceptional opportunity for a dedicated retail professional to excel in a dynamic environment.**Estimated Salary:** $80,000 - $120,000 per annumIn this leadership position, you will be responsible for overseeing daily store operations, including staff management, inventory control,...


  • Glen Waverley, Victoria, Australia Frontline Retail Melbourne Full time

    We are seeking a dedicated and results-driven Jewellery Retail Leader to join our Frontline Retail Melbourne team in Melbourne.This is a unique opportunity to lead a high-performing jewellery store, drive sales growth, and deliver exceptional customer experiences.As the ideal candidate, you will have a proven track record of retail management experience, a...

  • Store Team Manager

    4 weeks ago


    Glen Waverley, Victoria, Australia LORNA JANE Full time

    Lead a High-Performing Retail Store as a Sales and Customer Experience DirectorWe are seeking an experienced sales professional to take on the role of Sales and Customer Experience Director at Lorna Jane Glen Waverley store. This is an exciting opportunity for someone who is passionate about driving sales and delivering exceptional customer experiences.As a...


  • Glen Waverley, Victoria, Australia Grill'd Full time

    Grill'd: A Fast-Paced and Dynamic Work EnvironmentWe're seeking an experienced Assistant Restaurant Manager to lead our teams in restaurants across Melbourne's eastern suburbs. As a key member of our management team, you will be responsible for driving business growth, ensuring excellent customer service, and maintaining high standards of food quality and...


  • Glen Waverley, Victoria, Australia Oscar Wylee Full time

    Oscar Wylee is a leading optometry company with 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all.We are an ambitious, solutions-focused and energetic group passionate about making a positive...