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Enterprise Relationship Manager

1 week ago

Brisbane, Queensland, Australia Tbwa ChiatDay Inc Full time
Overview: As an Account Manager at ThreatLocker, you will play a pivotal role in driving retention and growth among our esteemed clientele. The ideal candidate will possess the ability to identify and understand business needs, providing viable solutions to our customer base.

Key Responsibilities:
  • Collaborate with the Account Executive and internal team to ensure seamless project execution, interfacing with clients and partner agencies to meet objectives, budget, and schedule.
  • Establish and maintain direct relationships with clients and partner agencies through regular meetings, fostering trust and open communication.
  • Create client communications regarding purpose, rationale, needs, and due dates, ensuring timely updates and progress reports.
  • Support the pre-sales cycle by deploying and securing agents and/or licenses purchased by clients, leading communications efforts with Solution Engineers on secured licenses.
  • Initiate and manage processes related to pricing, invoicing, and budgets, obtaining approvals from stakeholders.
  • Partner with Operations and Sales to manage client/partner relationships, issues, and questions.
  • Track client/partner metrics to understand their success, issues, and growth opportunities.
  • Consult with clients on product updates and features, providing training and support.
  • Represent ThreatLocker's mission, brand, and product as an ambassador.