Customer Support Specialist

2 weeks ago

Mackay, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Expert Role

The ideal candidate will be responsible for promoting planned maintenance servicing to external customers, ensuring a healthy work-life balance and flexible schedules.

  • Inspect and quote damage repairs to hire fleet vehicles
  • Promote and sign up retail overhauls and PMP service/maintenance schedules for workshop and road service
  • Approach potential customers to increase customer base and turnover
  • Visually inspect and report on the condition of customer equipment on site and identify retail opportunities

This role is suitable for someone who enjoys building relationships with customers and has a strong background in customer service. The successful candidate will have excellent written and verbal skills, strong interpersonal skills, and exceptional time management skills to prioritise tasks.

Key Responsibilities:
  • Inspect and quote damage repairs to hire fleet vehicles
  • Promote and sign up retail overhauls and PMP service/maintenance schedules for workshop and road service
  • Approach potential customers to increase customer base and turnover
  • Visually inspect and report on the condition of customer equipment on site and identify retail opportunities
  • Pursue service department business development opportunities, deal with customer enquiries, and prepare equipment repair quotations
  • Liaise with existing customers to ensure satisfaction with services and facilities
  • Provide a central point of contact for customer service
  • Visual inspection and reporting of damage to hire fleet vehicles
  • Customer analysis and rediscovery
  • Assist customers to ensure their equipment needs are met and maintained
  • Manage call cycle program
Required Skills and Qualifications:
  • Strong customer service focus and skills with a professional attitude and approach
  • Strong mechanical aptitude or trade qualified would be an advantage
  • Ability to communicate professionally and courteously at all times
  • Good computer skills with a sound grasp of the Microsoft suite of programs
  • Excellent written and verbal skills
  • Strong interpersonal skills
  • Exceptional time management skills to prioritise tasks
  • Strong sense of teamwork and work ethic
Benefits:
  • Five weeks of annual leave
  • Additional five days of anniversary leave each year, on top of four weeks of annual leave
  • Optional 9-day fortnight or monthly day off

This role offers a competitive package and a chance to make a real difference in the lives of our customers.

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