Customer Success Specialist
13 hours ago
By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world.
We are seeking a motivated and client-focused individual to join our team as a Client Success Specialist.
In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.
What we'd love to see: We are seeking a Client Success Specialist or a dynamic individual from a background whereby they could transfer their already well honed skills.
The successful candidate will be a pro at developing long-term relationships with clients, fostering trust and satisfaction as well as having either a deep understanding of the cryptocurrency landscape or be passionate about their expertise and what they do functionally.
This role offers a remarkable opportunity to contribute to our company's growth while working in a high performance yet supportive environment that values results and outcomes, but importantly, people first.
Responsibilities: Provide prompt, friendly, and professional support via chat, phone, and email channels.
Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
Monitor and facilitate client transactions to ensure a seamless experience.
Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
Triage internal support tickets and contribute to debugging product-related issues.
Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
Build long-term relationships with clients, fostering trust and satisfaction.
Excellent communication skills in written and verbal English.
Strong problem-solving and analytical skills with attention to detail.
Ability to multitask and thrive in a fast-paced environment.
Empathy, patience, and a client-focused mindset.
Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.
Learn from a team of experienced cryptocurrency experts Ongoing training and industry development opportunities from a supportive leadership team Competitive salary package, including performance-based incentives and potential for significant growth.
Access to cutting-edge technology and market insights.
Collaborative and supportive team culture with a passion for digital assets.0% trading fees with Caleb and Brown Applicants must have full Australian working rights and be residing in Melbourne, Australia to be considered for this role.
We value diversity and inclusivity and ensure an equal process for all throughout our recruitment processes.
#J-18808-Ljbffr
-
Customer Success Specialist
3 days ago
Mackay, Queensland, Australia Caleb and Brown Pty Ltd Full timeWho we are:Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused...
-
Customer Success Specialist
2 days ago
North Mackay, Queensland, Australia Caleb And Brown Pty Ltd Full timeWho we are:Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused...
-
Customer Success Representative
5 days ago
Mackay, Queensland, Australia beBeeFiltration Full time $50,000 - $80,000Customer Success RepresentativeThe ideal candidate will possess a strong understanding of customer service principles and be able to deliver exceptional results in a fast-paced sales environment.A high level of organizational skill is required, along with the ability to prioritize tasks and manage multiple projects simultaneously.Job Responsibilities:In this...
-
Success Driven Relationship Manager
2 weeks ago
Mackay, Queensland, Australia beBeeCustomer Full time $80,000 - $120,000Job DescriptionWe are a leading cryptocurrency brokerage firm, seeking a motivated and client-focused individual to join our team as a Client Success Specialist.This role involves supporting our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.Provide exceptional customer service, responding to...
-
Customer Service Specialist
1 week ago
Mackay, Queensland, Australia beBeeCustomer Full time $69,000 - $93,000**Job Opportunity:** We are seeking a Customer Service Specialist to join our team. This role will involve providing excellent customer service and support to our clients. Key Responsibilities: • Provide holistic customer and technical support for valued customers • Manage an existing network of customers and source new customers to grow our...
-
Mackay, Queensland, Australia Occulus International Full timeManager - Customer Success & Technical Services Mackay, QLD | Sales & Service Leadership | Competitive Salary + Benefits About the Company Our client is a leading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland.With a strong reputation for technical expertise, customer service and innovation, they continue...
-
Manager - Customer Success & Technical Services
2 weeks ago
Mackay, Queensland, Australia Occulus International Full timeManager - Customer Success & Technical ServicesMackay, QLD | Sales & Service Leadership | Competitive Salary + BenefitsAbout the CompanyOur client is a leading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland. With a strong reputation for technical expertise, customer service and innovation, they continue to...
-
Manager - Customer Success & Technical Services
2 weeks ago
Mackay, Queensland, Australia Occulus International Full timeManager - Customer Success & Technical ServicesMackay, QLD | Sales & Service Leadership | Competitive Salary + BenefitsAbout the CompanyOur client is a leading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland. With a strong reputation for technical expertise, customer service and innovation, they continue to...
-
Mackay, Queensland, Australia Occulus International Full time $90,000 - $120,000 per yearManager - Customer Success & Technical ServicesMackay, QLD | Sales & Service Leadership | Competitive Salary + BenefitsAbout the CompanyOur client is aleading provider of hydraulic, pneumatic and fluid power solutions, servicing industries across Queensland. With a strong reputation fortechnical expertise, customer service and innovation, they continue to...
-
Customer Experience Specialist
18 hours ago
Mackay, Queensland, Australia beBeeCustomerService Full time $40,000 - $70,000Job DescriptionWe are seeking passionate casual team members to join our organisation across a number of departments including replenishment, technology and customer service.About the RoleOur team members are customer service specialists. They work together with the team to ensure great customer service is always delivered. They provide expert advice to...
