Lending Solutions Expert

1 month ago

Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly skilled Lending Solutions Specialist to join our dynamic Lending team. As a key member of our team, you will play a critical role in ensuring the smooth and efficient processing of loan applications.

Key Responsibilities
  • Ensure all aspects of the lending application are completed from end to end, including ordering valuations, validating and verifying information provided, reviewing and inputting security details, and aligning with RACQ Bank's credit quality and compliance standards.
  • Assess, recommend, process loan applications, and refer decisions as required.
  • Maintain a thorough understanding of RACQ Bank's lending products, securities, systems, policies, and procedures, and apply this knowledge to process loans fully and confidently.
  • Commit to a high quality of loan submission, with a strong emphasis on first time right.
  • Resolve member concerns as a first point of contact and escalate where appropriate.
About You

You will be a sharp and experienced lending professional, keen to join a team of like-minded individuals who are detail-focused, excellent communicators, analytical, and committed to quality. As an ideal candidate, you will have:

  • Tier II accreditation, or a willingness to obtain.
  • Knowledge of the features and benefits of bank products and services, with expertise in unsecured and mortgage lending and consumer credit insurance.
  • A strong ability to understand, interpret, and analyze numerical data and statistical information, with the aptitude to recognize discrepancies.
  • A strong attention to detail to ensure the accurate verification of loan information.
  • Excellent communication skills to collaborate effectively with colleagues, managers, and members.
  • Strong organizational skills to manage a large volume of loan documentation, and to work independently and prioritize tasks to meet tight deadlines.
  • An understanding of compliance and governance issues pertaining to the role (e.g. NCCP, Privacy Act, Trade Practices Act, Credit Risk Review compliance standards).
Why Join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you will be part of new sustainability initiatives, including a commitment to being a carbon neutral organization by 2030. We have invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to them, and how we can help them find their balance.

At RACQ, we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.

What We Offer

Our employee benefits are designed to enrich your work life, your home, and the community you live in. Some of these benefits include:

  • Financial benefits and discounts on a range of banking, assistance, and insurance products.
  • Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events such as MotorFest.
  • A range of flexible working and leave options, including parental leave, purchased leave, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
  • Prioritize your wellbeing with discounts on health programs and access to wellbeing initiatives, such as annual flu vaccinations, corporate health insurance, and a free and confidential Employee Assistance Program (EAP).
  • Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits.

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