Technical Support Expert for Consumer-Facing Platforms

1 week ago

Sydney, New South Wales, Australia beBeeDigital Full time $100,000 - $120,000
Job Title

We are seeking a technically capable Digital Platform Support Specialist to join our team. This position will play a key role in partnering with the business to maintain, troubleshoot, and enhance our consumer-facing digital applications.

You will provide support and technical expertise to ensure optimal performance, user satisfaction, and continuity of service across our digital platform. You will act as the technical owner of the tools used by our Marketing team - including the website, CRM, CMS, and mobile applications.

Main Responsibilities:
  • Provide 1st and 2nd level support for our digital platforms - including the CMS, CRM, website, and mobile applications.
  • Troubleshoot technical issues, manage incidents, and resolve application errors promptly.
  • Liaise with third-party vendors and internal teams to escalate and resolve complex issues.
  • Monitor system performance and proactively identify areas for improvement.
  • Support platform configuration, user administration, and ensure data integrity.
  • Act as the key interface between Marketing and IT, ensuring alignment of services and priorities.
Requirements:
  • At least 2 years' experience in a similar role supporting consumer-facing digital platforms.
  • A strong technical foundation with exposure to software development or website development.
  • Experience with CRM and CMS tools.
  • Exposure to integration tools or APIs.
  • Basic knowledge of SQL or data reporting tools.
  • A proactive mindset, with strong troubleshooting and stakeholder management skills.
  • A collaborative working style and ability to adapt in a changing digital environment.

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