Life Guardian Leader

5 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $120,000 - $130,000

Are you looking for a challenging role that will utilize your leadership skills and passion for customer service?

About the Role

We are seeking a dedicated Chief lyf Guard to manage daily Guest Service operations, lead and develop the Guest Service team, and ensure compliance with our Policies, Processes & Procedures.

  • The ideal candidate will have strong leadership and interpersonal skills, with the ability to motivate teams and manage staff rosters, leave planning, and training initiatives in accordance with company policies.

Main Responsibilities:

  • Manage daily Guest Service operations to ensure seamless check-in/check-out processes, prompt response to guest inquiries, and delivery of consistently high service standards aligned with our brand values.
  • Lead and develop the Guest Service team, including scheduling, conducting regular performance reviews, and facilitating ongoing on-the-job training to maintain service excellence and team engagement.
  • Oversee guest relations initiatives, such as guest recognition programs and service recovery logs, ensuring guest complaints are resolved effectively and feedback is actioned within 7 days.

Key Requirements:

  • Proven leadership experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Able to motivate and develop high-performing teams.

Benefits:

  • An extra 3 days off just for life's big moments – Our Immediate Family Event Leave is yours on top of your annual leave.
  • Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going).
  • Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide.
  • Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP).
  • Grow With Us – Leadership training and a pathway to become a future GM.

About Us:

We are a leading international lodging owner-operator, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

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