Customer Service Manager

1 week ago


Caulfield, Victoria, Australia Coles Full time

About the Role

As a Retail Service Manager at Coles, you will be responsible for leading the day-to-day operations of the service department and front-of-store area. This includes managing the checkout area, customer service desk, and ensuring the store is exceptionally presented, welcoming, and engaging for customers, team members, and the local community.

About You

  • You will have previous experience working in a fast-paced customer-facing environment and proven leadership skills to lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements.
  • You will be responsible for maintaining excellent service standards, ensuring the checkout area is clean and safe for team members and customers.
  • You will drive a one-team culture that prioritizes team members' health, safety, and wellbeing.
  • You will be customer-obsessed, continually seeking to better understand diverse customers to provide an outstanding shopping experience.

About Our Team

We are committed to creating a workplace that is safe, respectful, and inclusive for all team members. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.

We are happy to adjust our recruitment process to support candidates with disabilities. For further information, please visit our careers site.

Key Responsibilities

  • Lead the service department and front-of-store area to deliver exceptional customer service and sales results.
  • Manage the checkout area and customer service desk to ensure a seamless customer experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the store management team to achieve sales targets and cost control objectives.

What We Offer

We offer a range of benefits, including flexible work arrangements, additional leave, and parental leave entitlements. We are committed to creating a workplace that is inclusive and respectful for all team members.



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