Current jobs related to Ticketing Operations Manager - Caulfield East, Victoria - Melbourne Racing Club

  • Ticketing Operations Manager

    1 week ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club is seeking a skilled Ticketing Operations Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the...

  • Ticketing Operations Manager

    2 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. This role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work in collaboration with the Membership and Customer Growth Manager teams to shape the...

  • Ticketing Operations Manager

    2 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...

  • Ticketing Operations Manager

    4 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    Job Title: Ticketing ManagerThe Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company. We are seeking a highly skilled Ticketing Manager to join our Customer Team.About the Role:This is a full-time opportunity based at Caulfield Racecourse. The successful candidate will be responsible for managing and...

  • Ticketing Operations Manager

    1 month ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    Job Title: Ticketing ManagerThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join our Customer Team. As a key member of our team, you will be responsible for managing and executing all customer service and ticketing requirements, including the management of our partnership with Ticketek.This role will work closely with our...

  • Ticketing Operations Manager

    4 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    Job Title: Ticketing ManagerThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join our Customer Team. As a key member of our team, you will be responsible for managing and executing all customer service and ticketing requirements, including the management of our partnership with Ticketek.Key Responsibilities:Collaborate with the...

  • Ticketing Operations Manager

    2 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Customer Growth Manager and other...

  • Ticketing Operations Manager

    4 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    Job Title: Ticketing ManagerThe Melbourne Racing Club (MRC) is a leading sports, hospitality, events, and property development company. We are seeking a highly skilled Ticketing Manager to join our Customer Team.About the RoleThis is a full-time opportunity based at Caulfield Racecourse. As a Ticketing Manager, you will be responsible for managing and...

  • Ticketing Operations Manager

    1 week ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...

  • Ticketing Operations Manager

    3 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    Job Title: Ticketing ManagerThe Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join our Customer Team. As a key member of our team, you will be responsible for managing and executing all customer service and ticketing requirements, including the management of our partnership with Ticketek.Key Responsibilities:Collaborate with the...

  • Ticketing Operations Manager

    2 weeks ago

    Caulfield East, Victoria, Australia Melbourne Racing Club Full time

    The Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join their team. As a key member of the Customer Team, this role will be responsible for managing and executing all customer service and ticketing requirements, including the management of the Ticketek partnership.This role will work closely with the Membership and Customer Growth...

  • Technical Support Specialist

    2 months ago

    Caulfield, Victoria, Australia Caulfield Grammar School Full time

    About the RoleCaulfield Grammar School is seeking a highly skilled Technical Support Specialist to join our Information Technology Department. As a valued member of our team, you will provide IT and Audio Visual L1 technical support to staff, students, parents, and other members of the school community.Key ResponsibilitiesProvide troubleshooting and...

  • Pet Store Operations Manager

    3 days ago

    Caulfield, Victoria, Australia Frontline Retail Melbourne Full time

    Pet Store Operations ManagerWe are seeking an experienced Store Manager to lead the team and oversee the launch of our new pet store in Caulfield.About the Role:Manage daily store operations and deliver exceptional customer serviceLead, mentor, and motivate a team to achieve sales and service goalsEnsure effective stock management, visual merchandising, and...

  • Technical Support Specialist

    4 weeks ago

    Caulfield, Victoria, Australia Caulfield Grammar School Full time

    About the RoleCaulfield Grammar School is seeking a highly skilled Technical Support Specialist to join our Information Technology Department. As a valued member of our team, you will provide IT and Audio Visual L1 technical support to staff, students, parents, and other members of the Caulfield Grammar School community.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    2 months ago

    Caulfield, Victoria, Australia Caulfield Grammar School Full time

    About the RoleCaulfield Grammar School is seeking a highly skilled Technical Support Specialist to join our Information Technology Department. As a valued member of our team, you will provide IT and Audio Visual L1 technical support to staff, students, parents, and other members of the Caulfield Grammar School community.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    1 month ago

    Caulfield, Victoria, Australia Caulfield Grammar School Full time

    About the RoleCaulfield Grammar School is seeking a highly skilled Technical Support Specialist to join our Information Technology Department. As a valued member of our team, you will provide IT and Audio Visual L1 technical support to staff, students, parents, and other members of the Caulfield Grammar School community.Key ResponsibilitiesProvide...

  • Pet Store Operations Manager

    2 weeks ago

    Caulfield, Victoria, Australia Frontline Retail Melbourne Full time

    Pet Supplies Store Manager OpportunityWe're seeking an experienced Store Manager to lead the team and oversee the launch of our new store in the pet industry.About the Role:Manage daily store operations and deliver exceptional customer serviceLead, mentor, and motivate a team to achieve sales and service goalsEnsure effective stock management, visual...

  • Pet Store Operations Manager

    1 week ago

    Caulfield, Victoria, Australia Frontline Retail Melbourne Full time

    About the Role:We are seeking an experienced Store Manager to lead our team and oversee the launch of our new store in the pet industry.Key Responsibilities:Managing daily store operations and delivering exceptional customer serviceLeading, mentoring, and motivating a team to achieve sales and service goalsEnsuring effective stock management, visual...

  • Sales Operations Coordinator

    4 weeks ago

    Caulfield, Victoria, Australia INEOS Automotive Full time

    About INEOS AutomotiveINEOS Automotive is a pioneering company that is redefining the 4x4 landscape. With a focus on innovation and adventure, we're creating premium vehicles that challenge convention and enable exploration. Our team is passionate about delivering exceptional products and experiences that exceed customer expectations.Job SummaryWe're seeking...

  • Sales Operations Coordinator

    3 days ago

    Caulfield, Victoria, Australia INEOS Automotive Full time

    About the RoleThe Sales Operations Coordinator supports the sales team with the management of all sales operations processes. This includes tracking and reconciling retailer bonuses, ensuring sales programs are delivering the right results, and managing within budget. The Sales Operations Coordinator will also work with 3rd party providers, such as...

Ticketing Operations Manager

2 months ago

Caulfield East, Victoria, Australia Melbourne Racing Club Full time

About the Role

The Melbourne Racing Club is seeking a highly skilled Ticketing Manager to join our Customer Team. As a key member of our team, you will be responsible for managing and executing all customer service and ticketing requirements, including the management of our partnership with Ticketek.

Key Responsibilities

  • Collaborate with the Customer Growth Manager to shape the development of our pricing and attendance model for racing ticketing.
  • Implement and manage our ticketing software solution.
  • Develop and review plans, processes, and policies for managing ticket operations.
  • Coordinate the release of tickets for sale to all MRC racedays and events.
  • Execute ticketing related to membership or dining packages.
  • Implement operational plans for the distribution of stakeholder ticketing requirements.
  • Engage with Ticketek, Operations, and IT to ensure barcodes and access for entry systems work effectively.
  • Manage ticketing content on the MRC website and third-party channels.
  • Develop Customer Service SLAs to improve efficiency within the customer service function.
  • Report to the business and key stakeholders around Customer Service metrics.
  • Assist with execution on race days, including weekend work in line with the racing calendar.

Requirements

  • Minimum of 4 years in a ticketing-related or management role.
  • Extensive understanding of ticketing systems, processes, and practical experience in writing ticketing use cases and processes.
  • Strong operational experience in ticketing within a major event environment.
  • Experience working in a customer service or frontline services role.
  • Knowledge of membership databases (desirable).
  • Sound IT skills, particularly understanding ticketing box office and access control requirements (desirable).
  • A level of technological skill to comprehend and oversee the development of the Ticketing platform.
  • Ability to work independently with strict guidelines and deadlines.
  • Ability to effectively multi-task.

What's in it for You?

  • Ongoing learning and development opportunities through our organisation-wide development program.
  • Access to our year-round well-being initiatives, including our Employee Assistance Program for staff and family.
  • Racing Industry Member passes, discounts across our family of brands, and free tickets to a wide range of events.
  • Free onsite parking or a short walk from Caulfield Station.
  • Paid Volunteer and Parental Leave.
  • Free monthly staff lunches.