Administrative Support Specialist

4 days ago


Castle Hill, Australia The Swot Shop Full time
Key Highlights
  • A dynamic administrative role supporting a team of qualified teachers
  • Exceptional service to parents and children in a fast-paced environment

 

About The Swot Shop

The Swot Shop is a renowned provider of enrichment and extension programs for academically gifted children, with over 30 years of experience. Our mission is to foster critical thinking, problem-solving skills, and a love of learning in a supportive community.

We operate after-school hours during the week and on weekends, requiring staff who are flexible, motivated, and passionate about education. As a member of our team, you will be part of a professional environment that values exceptional service and quality support.

 

The Role

This casual or part-time position involves providing front-desk services, answering phone calls, responding to emails, and assisting with various administrative tasks. You will work closely with our Customer Service team to ensure seamless communication with parents and children.

Your key responsibilities include:

  • Welcoming and supporting hundreds of children and families each week
  • Managing incoming emails and phone calls efficiently
  • Assisting with data entry, printing program materials, and processing test results
  • Maintaining educational equipment and performing other administrative duties as required

You will work approximately 20-25 hours per week, mainly during school terms, with potential evening and weekend shifts.

 

About You

We are seeking an experienced and skilled individual with a passion for education. Ideally, you have worked in a busy front desk position in an education or healthcare setting, where you have demonstrated excellent organizational and administration skills.

As a strong communicator, you possess excellent verbal and written skills, with the ability to manage changing demands and competing priorities. Your proficiency in Microsoft Office 365, particularly Excel, is essential.

You must also possess a valid Working with Children Check and be comfortable working outside normal business hours and weekends.

 

What We Offer

We offer a competitive estimated salary range of AU$55,000 - AU$65,000 per annum, commensurate with your experience and qualifications. This is a unique opportunity to join a dedicated team of professionals who share your passion for education and making a difference in the lives of gifted children.



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