Customer Service Ambassador

3 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $45,000 - $65,000
About the Role

We are seeking a dedicated customer service professional to support our valued customers. In this role, you will provide exceptional support, resolve issues, and contribute to a collaborative work environment.

Key Responsibilities
  • Deliver top-notch customer service: Be the friendly, professional voice that our customers appreciate, providing excellent service to all internal and external clients.
  • Handle customer inquiries with clarity: Answer customer calls ensuring they get the accurate information needed.
  • Be the problem-solving expert: Tackle customer situations by listening carefully, clarifying details, and finding solutions that leave them satisfied.
  • Empower customers through self-service: Guide callers through troubleshooting steps and direct them to resources that help them solve problems independently.
  • Support Internal Clients with Call Transition: Seamlessly coordinate with teams and other internal stakeholders, ensuring smooth and efficient call handovers to provide continuous support to customers.
  • Manage customer expectations with confidence: Set and maintain realistic expectations, ensuring strong positive relationships with our customers.
  • Navigate challenging situations smoothly: Use our issue escalation process to handle tough situations with ease, turning challenges into positive experiences.
About You
  • Effective communication skills: Strong verbal and written communication skills to convey information clearly and effectively to customers and colleagues. Ability to interact professionally and courteously with customers, showing empathy and understanding.
  • Customer service expertise: Understanding of customer service principles and practices to deliver exceptional service.
  • Problem-solving and Troubleshooting: Effective problem-solving skills to guide customers through service issues and resolve complaints.
  • Familiarity with relevant industry knowledge: Ability to become familiar with relevant information governing business operations.
  • Technical proficiency: Proficiency with software systems and technical tools.
  • Attention to detail: Strong ability to accurately enter data and manage documentation, ensuring accuracy and reliability.
  • Adaptability and composure: Capacity to handle various customer interactions and adapt to different situations and challenges while maintaining calm and patience.

Contact us to discuss this opportunity further.

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