Medical Reception and Administration Specialist

2 weeks ago


North Melbourne, Victoria, Australia DPV Health Full time

DPV Health is a leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional customer experiences.

Job Overview

We are seeking an experienced Medical Reception and Administration Specialist to join our team at Broadmeadows and Mill Park GP Superclinics. As a key member of our Primary Care - Medical team, you will provide reception and administrative support to our team of GPs and Medical Specialists.

Responsibilities
  • Ensure timely access to appointments for patients via telephone or face-to-face interactions.
  • Provide accurate and efficient administrative support, including billing processes and data management.
  • Utilize Best Practice and Trakcare systems to maintain accurate patient records.
  • Perform general administrative duties, such as faxing, emailing, scanning, and posting letters.
Requirements
  • Demonstrated experience in a customer service role, with excellent communication and interpersonal skills.
  • Able to work independently and collaboratively as part of a team.
  • Competent computer skills and ability to learn new software applications.
  • Ability to communicate effectively with people from diverse cultural backgrounds.
  • Strong understanding of customer service principles and practices.
What We Offer
  • A competitive salary package, estimated to be around $65,000 - $75,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive employee benefits package, including professional development and wellbeing initiatives.


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