Customer Experience Strategist
7 days ago
We are seeking a Customer Experience Strategist to drive customer-centric projects, collaborating with teams across the business to create impactful solutions.
Job Description- Lead smaller projects autonomously, delivering final recommendations that drive value for customers and the business.
- Collaborate with stakeholders to frame problems, define mutual value, and develop solutions aligned with strategic roadmaps.
- Conduct and synthesize customer research using diverse methods, translating insights into actionable recommendations and measurable business outcomes.
- Design and facilitate workshops using design thinking to co-create solutions, supported by artefacts like customer journeys, personas, and prototypes.
- Apply human-centered and service design methodologies to improve processes, systems, and customer experiences.
- Contribute to product roadmaps by shaping requirements and iterating solutions through prototyping and testing.
- 5-8+ years in a lead role within design, consulting, or digital environments.
- Expertise in human-centered design and design thinking.
- Strong communication and facilitation skills with a knack for storytelling.
Experience a supportive and flexible work environment. We are a FlexReady accredited workplace
Enjoy a 5th week of annual leave every year after your first year, as per the policy.
Benefit from 2 well-being days and 1 volunteer day annually.
An abundance of learning, development, and career growth opportunities.
12 weeks of gender-neutral paid parental leave for primary carers.
Proudly awarded 'Bronze Employer for LGBTQ Inclusion'.
Recognised as 45th in the global 'Equileap Top 100' for initiatives on gender equity.
A neutral gender pay gap of under 5% as published by WGEA 2022- 2023
Gold accreditation by Mental Health Australia.
Incredible value discounts and perks through our team member app, 'Our Local'.
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