Healthcare Consumer Experience Strategist
5 days ago
Company Overview
The Health sector is committed to delivering exceptional consumer experiences. As a key member of our team, you will play a pivotal role in shaping our consumer experience strategy.
Salary
This full-time position offers a salary of MAS-3 $127,859 p.a., plus superannuation and salary sacrifice benefits.
Job Description
As the Manager, Consumer Experience, you will oversee the effective management of consumer feedback across the organisation. You will work closely with stakeholders to ensure that complaints are handled with confidentiality and professionalism.
You will be responsible for:
- Developing business processes to support staff in responding to complaints promptly and consistently
- Maintaining an organisation-wide perspective on complaint data to identify trends and opportunities for improvement
- Contributing to the development of the Consumer Experience Framework and Strategy
- Providing regular updates to executive and board members
Required Skills and Qualifications
To succeed in this role, you will require:
- A graduate-level qualification in business, marketing, health, or social sciences
- Proven leadership abilities with strong oral and written communication skills
- Experience in leading high-performing teams, managing data reporting, and developing policies in a multidisciplinary environment
- In-depth knowledge of consumer experience, complaints management, quality improvement, and relevant policies and legislation within a health setting
Benefits
This role offers the chance to make a meaningful impact by fostering a culture of continuous improvement and delivering exceptional consumer experiences within the health sector.
About You
We are seeking an experienced and dynamic individual to take on the role of Manager, Consumer Experience. To be successful in this role, you will bring a blend of expertise in consumer experience, management, and customer service.
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