Senior Patient Experience Director
4 days ago
About the Role
The Manager, Consumer Experience, plays a pivotal role in ensuring consumer feedback is managed effectively across the organisation. Reporting to the Executive Director, Corporate Affairs, this position oversees complaints management, including complex and serious cases. Strong understanding of risk management and escalation processes is essential for handling complaints with confidentiality and professionalism.
This role also involves developing business processes, training, and support to help staff respond promptly and consistently to complaints. Expertise contributes to the development of the Consumer Experience Framework and Consumer Strategy, with regular updates provided to the Executive and Board.
- Key Responsibilities:
- Oversight of complaints management, including coordination and advice provision
- Maintenance of organisation-wide perspective on complaint data
- Development of business processes, training, and support for complaint response
About You
To be successful in this role, you will bring a blend of expertise in consumer experience, management, and customer service. A Graduate-level qualification in business, marketing, health, or social sciences is required, along with proven leadership abilities, strong oral and written communication skills, and experience in leading high-performing teams.
-
Patient Experience Associate
4 days ago
Adelaide, South Australia PT Solutions Physical Therapy Full timeDo you want to make a difference in the lives of others? As a Patient Services Coordinator at PT Solutions, you'll have the chance to do just that.As a member of our team, you'll be working closely with clinicians, patients, and other healthcare professionals to deliver exceptional care and support.Your primary duties will include:Supporting clinicians in...
-
Patient Experience Manager
3 weeks ago
Adelaide, South Australia Health Partners Full timeAbout Health Partners We're on South Australia's side and have been for 85 years now.Our mission has been to bring about a better state of health by making it easier for South Australians to access the health care and support they need, while finding new ways to give back to the communities we call home.No matter where or how we grow, our focus will always...
-
Patient Experience Manager
3 weeks ago
Adelaide, South Australia Health Partners Limited Full timeWe're on South Australia's side and have been for 85 years now. Our mission has been to bring about a better state of health by making it easier for South Australians to access the health care and support they need, while finding new ways to give back to the communities we call home. No matter where or how we grow, our focus will always be helping locals...
-
Adelaide Patient Experience Coordinator
2 days ago
Adelaide, South Australia Jones Radiology Full timeAbout Jones RadiologyJones Radiology is a doctor-owned and operated medical imaging practice that provides high-quality diagnostic and interventional radiology services across South Australia. We are committed to delivering an outstanding patient experience through our values-driven service.The RoleWe are seeking a dedicated and customer-centric individual...
-
Senior Director Opportunities
21 hours ago
Adelaide, South Australia Alvarez & Marsal Deutschland GmbH Full timeJob DescriptionWe are seeking a highly skilled Senior Director/Director to join our Transfer Pricing and International Tax teams. The ideal candidate will have strong transfer pricing / international tax advisory experience, technical knowledge of Australian corporate income tax laws, and Big Four experience.Your Key ResponsibilitiesConduct research and...
-
Senior Psychiatric Director Assistant
3 days ago
Adelaide, South Australia Australian Psychological Society Limited Full timeAbout the JobThis exciting opportunity exists for an experienced Senior Psychiatric Director Assistant to join our team on a full-time ongoing basis.The successful candidate will provide expert advice to the Lead Psychiatric Director, coordinate complex case review meetings, and drive practice excellence to improve outcomes for vulnerable children and young...
-
Transformation Director
3 weeks ago
Adelaide, South Australia St Andrew's Hospital Adelaide Full timeAdd expected salary to your profile for insights Lead Transformation in a Premier Healthcare Organisation Business Transformation Director | Executive-Level Role | Lead Strategic Change Shape the Future of St Andrew's Hospital At St Andrew's Hospital, we are committed to delivering exceptional healthcare through innovation and continuous improvement.As our...
-
Adelaide, South Australia Health Full timeAbout the RoleThe Central Adelaide Local Health Network is seeking an experienced Senior Occupational Therapist to join its CO-ACT team. As a key member of this dynamic multidisciplinary team, you will play a pivotal role in delivering high-quality patient-centred care. Your expertise will help shape service delivery, advocate for patients, and drive...
-
Responsible Gambling Director
2 weeks ago
Adelaide, South Australia ClearCompany Full timeResponsible Gambling Director Location: Adelaide, Australia - Relocation Package on offerSenior Leadership Role | Risk, Regulatory & Compliance Expertise | Strategic Influence Are you a senior leader in regulatory, risk, or compliance looking for an opportunity to drive meaningful change? A well-respected organisation in the entertainment and hospitality...
-
Director's Office Manager
21 hours ago
Adelaide, South Australia Catholic Education South Australia Full timeWe are seeking a highly skilled Director's Office Manager to provide high-level executive support to the Director and key team leaders within our School Quality and Performance section.About the RoleAs a key member of our team, you will be responsible for:Acting as the first point of contact for the Director, managing diaries, prioritising meetings,...
-
Personal Assistant to the Managing Director
20 hours ago
Adelaide, South Australia EGM Partners: Executive Search and Recruitment Full timeWe are looking for a dedicated and experienced Executive Assistant to support our Director and Chair of the board, ensuring an efficient and well-organised workflow and providing exceptional organisational support to the Managing Director.About the CompanyRivergum is a prominent building company, celebrating its 30th year of success, and is looking for a...
-
Strategic Director of Operations
1 day ago
Adelaide, South Australia Randstad Full timeJob OverviewThe Assistant Director, Strategic and Corporate Services role is a senior leadership position that requires exceptional leadership skills, strategic thinking, and the ability to drive change in a fast-paced environment.
-
Administrative Assistant to Director
21 hours ago
Adelaide, South Australia Catholic Education South Australia Full timeWe are seeking a highly skilled Administrative Assistant to provide high-level executive support to the Director and key team leaders within our School Quality and Performance section.About the RoleAs a key member of our team, you will be responsible for:Acting as the first point of contact for the Director, managing diaries, prioritising meetings, preparing...
-
Site Director
11 hours ago
Adelaide, South Australia Slade Pharmacy Full timeAbout UsAt Slade Pharmacy, we're committed to delivering the best care possible to our patients. We believe in a patient-centric approach and strive to make our services accessible to those who need them most.We're an integrated healthcare provider with a growing reach across Australia and internationally. Our mission is to bring quality cancer care closer...
-
Patient Financial Specialist
2 days ago
Adelaide, South Australia GenesisCare Full timeAbout the RoleWe are seeking a highly skilled and motivated Patient Accounts Officer to join our team at GenesisCare.This role is responsible for the management of patient accounts, including the creation and issue of patient estimates, generation of invoices, receipting and debt collection. The successful candidate will have strong communication skills and...
-
Patient Accounts Officer
2 days ago
Adelaide, South Australia GenesisCare Full timeAt GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.Care to join the team?GenesisCare Oncology has an exciting opportunity available for a Part Time Patient Accounts Officer to join us at our fantastic Adelaide Team, one day a week.The...
-
Executive Director
20 hours ago
Adelaide, South Australia PCR Talent Full timeExecutive Director OpportunityWe are seeking an Executive Director - Client Management to join our team in Adelaide. The successful candidate will have a strong background in advisory services and experience in managing senior accountants.The ideal candidate will be able to guide their technical growth and mentor the next generation of advisory talent. This...
-
Operations Director
20 hours ago
Adelaide, South Australia ClearCompany Full timeAt ClearCompany, we are seeking an experienced Operations Director to join our team in Adelaide CBD.This is a key role that will see you managing cleaning, wardspersons, linen and waste services at Ryde Hospital with a commitment to high quality and cost-effective services.The main purpose of this position is to ensure that the hospital is kept clean,...
-
Patient Services Coordinator
5 days ago
Adelaide, South Australia PT Solutions Physical Therapy Full timeLocationTurnersville900 Route 168, Suite A-8Turnersville, New Jersey 08012United StatesBreakthru, a PT Solutions company, has provided Garden State residents with highest quality rehab services since 2004. With locations across 7 counties in New Jersey, we are driven by our patients by transforming access to care and redefining recovery.Our Patient Services...
-
Financial Accounting Director
2 days ago
Adelaide, South Australia Government of South Australia Full timeAbout the RoleThe Financial Accounting Director is a key leadership position within the Finance and Partnerships Directorate. As a senior manager, you will lead the Financial Accounting team to ensure the integrity of all accounting processes and systems.Your responsibilities will include developing, implementing, and monitoring accounting policies,...