Case Worker

3 weeks ago

Liverpool, Australia Anglicare Full time
About Us

Anglicare Sydney is a leading community organisation in Australia, dedicated to serving people in need and strengthening communities.

Our vision is to see Jesus Christ honoured, lives enriched, and communities strengthened. We achieve this by attracting capable and mission-aligned individuals to join our team.

About the Role

As costs for day-to-day expenses continue to rise, Anglicare provides immediate practical assistance and longer-term solutions to help clients build a more hopeful future.

In this role, you will respond to enquiries and provide initial intake, information, and support to Food and Financial Assistance clients remotely and face-to-face. You will ensure effective delivery of client services and a high level of customer service.

Key Responsibilities
  • Ensure a welcoming and safe environment for FFA clients seeking assistance, demonstrating compassion and understanding.
  • Develop holistic and in-depth case plans for clients, with clearly defined goals and achievable outcomes.
  • Assess complex cases involving multiple issues and identify these issues.
  • Consult with Senior Caseworkers or Program Managers on higher-risk cases.
  • Ensure client involvement in case planning through collaboration and mutual exchange principles.
  • Advocate for clients and provide referrals for additional support.
  • Support clients to learn and implement Financial Literacy skills through the case planning process.
  • Develop knowledge of and connections with local support services and community networks.
  • Engage with local inter-agencies, outreach, church partnerships, and other networking opportunities.
  • Ensure referral information is up-to-date and accurate in Anglicare's internal referral system.
  • Provide material aid to clients in line with case plans and FFA procedures.
About You
  • Relevant degree in Social Work, Community Services, or similar, with 1-2 years of relevant experience, or Diploma with relevant experience, or lesser formal qualifications with substantial years of relevant experience.
  • Demonstrated experience in working with diverse, disadvantaged people groups, including domestic violence, culturally and linguistically diverse, and First Nations people.
  • Solid understanding of Financial Capability and Case Work interventions.
  • Strong people skills, with the ability to connect with, understand, and interact positively with colleagues, clients, and community members.
  • Well-developed written and verbal communication skills.
  • Strong computer skills, including Microsoft Office suite.
  • Strong time management and ability to prioritise workload.
  • Demonstrated experience and knowledge of local networks and agencies.
  • Current driver's License and own vehicle, or ability to travel around key locations in Sydney's Southwest.
Benefits
  • Excellent remuneration package and company benefits.
  • Not-for-profit salary packaging benefits, reducing taxable income.
  • Learning and Development opportunities within the organisation.
  • Employee Assistant Program (EAP), free counselling service.
  • Treehouse benefits and rewards, discounts to retail, accommodation, and entertainment.

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