
ICT Specialist
5 days ago
An ICT specialist is required to provide expert advice and solutions. If you are looking for a challenging role that involves problem-solving for diverse clients, networks, and technologies, this position may be suitable for you.
Flexible work-from-home options available.
**Key Responsibilities**
- Resolve support tickets from the queue
- Diagnose and troubleshoot hardware, software, and network issues reported by end-users.
- Collaborate with support technicians to resolve complex technical issues and
- Proactive administration
- Assist project teams
- Create and update technical documentation
- Assist with user onboarding and offboarding processes
**Technical Requirements**
- Excellent knowledge of Cisco, Fortinet etc.
- Experience deploying and managing network devices (Firewalls, routers, switches)
- Telephony - Microsoft Teams phone systems and Telstra TIP
- Familiarity with Active Directory, Exchange, and basic network protocols (TCP/IP, DNS, DHCP).
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) will be an advantage
We have immediate start availability.
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