Snapchat Trust and Safety Professional

3 weeks ago

Sydney, New South Wales, Australia Snap Inc. Full time
About Snap Inc.

Snap Inc. is a technology company that empowers people to express themselves, live in the moment, learn about the world, and have fun together. Our core products include Snapchat, an augmented reality platform, and AR glasses.

Job Description

We are seeking a highly skilled Trust and Safety Specialist to join our team. The ideal candidate will be able to maintain a calm demeanor under pressure and proactively seek ways to enhance the Snapchat experience.

The successful candidate will:

  • Review abuse and safety incident reports, take appropriate action, and follow through on every report.
  • Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows.
  • Review team members' work, provide feedback, create and deliver training.
  • Identify and escalate new issues and trends.
  • Assist in improving our support resources and content.
  • Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency.
Requirements

To be considered for this role, you must have:

  • A Bachelor's degree or equivalent work experience.
  • Excellent verbal and written communication skills.
  • Experience reviewing sensitive content and a meticulous attention to detail.
  • Familiarity with online child safety, fraud, spam, or other types of abuse.
  • A proven track record managing data sets and using data to inform decision making.
  • Agility in adopting new workflows and prioritizing competing demands.
  • Experience collaborating with internal and external stakeholders at various levels within the company.
  • Great judgment and ability to problem-solve, both alone and with peers.
  • Developed perspective on prominent trends and issues in the online safety world.
Compensation

The estimated annual salary for this position is $120,000 - $180,000 based on industry standards and location.

Benefits

Snap Inc. offers a comprehensive benefits package, including paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success.

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