Customer Service Representative

2 weeks ago


Gold Coast, Queensland, Australia Avis Budget Group International Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Car Rental Sales Associate at Avis Budget Group International.

Key Responsibilities:
  • Establish strong relationships with customers to understand their car rental needs and preferences.
  • Review and recommend various car rental options and services to meet customer requirements.
  • Communicate rental procedures and guidelines effectively to ensure a smooth and efficient rental experience.
  • Process rental bookings in a timely and accurate manner.
  • Provide exceptional customer service and respond to customer inquiries in a professional and courteous manner.
What We Offer:
  • Competitive hourly pay and commission incentives.
  • A comprehensive wellbeing program, including life insurance, discounted health insurance, and superannuation options.
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.
  • Employee discounts on car rental across Avis Budget Group.
  • Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
  • Full training and development opportunities to help you achieve your goals and reach your potential.
Requirements:
  • A full and valid driver's license.
  • A minimum availability of 3-4 days per week.
  • The ability to work in a fast-paced environment while delivering exceptional customer service.
  • Previous experience in retail, hospitality, customer service, sales, or similar roles.
  • The ability to follow procedures and adhere to company guidelines and standards.
  • Comfortable learning and using various computer systems to accurately input rental information.


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