Customer Service Representative
2 weeks ago
Job Title: Inbound Customer Service and Collections Officer
Company: KBH Solutions
Job Type: Full-time
Location: City Fringe (Close to Public Transport)
Job Summary:
We are seeking a highly motivated and experienced Inbound Customer Service and Collections Officer to join our team at KBH Solutions. As a key member of our customer service team, you will be responsible for managing inbound customer service and collection enquiries, as well as case management.
Key Responsibilities:
- Work with customers to resolve outstanding debts and negotiate payment plans
- Handle and resolve customer queries
- Case management of accounts and disputes
- Provide exceptional customer service through building and maintaining relationships
- Work with internal departments
Requirements:
- Prior customer service / case management experience preferred
- Experience using Salesforce Lighting (not essential)
- Handle high volume inbound calls and case management
- Ability to multitask
- Strong negotiation, problem solving skills and communication skills
- Microsoft Office Skills
- Ability to build rapport with commercial clients
- Resolve customer enquiries
What We Offer:
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow and succeed in your role.
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