Service Coordinator

1 week ago

Tamworth, Australia Australian Unity Full time
{"title": "Service Coordinator Role Overview", "content": "

As a Service Coordinator at Australian Unity, you will play a vital role in managing a portfolio of approximately 150 customers and a team of Care Workers in our New England region. Your primary focus will be on delivering exceptional customer experiences, fostering a culture of learning and development, and driving business outcomes.

Key to your success will be your ability to collaborate with our Business Leader, who is passionate about achieving results for both the business and our customers. You will have the opportunity to develop your skills in people leadership, engagement, and collaboration, as well as formal and informal coaching, performance monitoring, and fostering a safety culture.

Some of your key accountabilities will include:

  • Conducting recruitment activities and onboarding new Care Workers.
  • Providing dedicated client management through initial assessments, annual reviews, and developing comprehensive care plans.
  • Managing and resolving client escalations and complaints to ensure high levels of satisfaction.
  • Driving customer acquisition and growth while building a positive brand presence in the community.
  • Building and developing valuable relationships with external service providers and internal Clinical and Allied Health teams.
  • Driving continuous improvement initiatives and maintaining a strong focus on compliance within your portfolio.

Why work for Australian Unity?

  • We offer additional leave entitlements, including Community, Wellbeing, and Deep Listening Leave.
  • Flexible work options, including a hybrid approach between client visits and Branch days.
  • Lifelong learning and career development opportunities, including access to LinkedIn Learning and career opportunities.
  • Staff discounts on insurance, home and personal loans, travel, and retail discounts through our partners.
  • Fitness Passport access to over 1,500 fitness facilities across Australia.
  • Novated car leasing options through our partner.
  • 14 weeks paid parental leave and access to Remedy's Bump to Baby program.
", "requirements": "

To be successful in this role, you will need:

  • Proven people leadership experience, with a track record of cultivating high-performing and engaged teams.
  • Experience coaching and developing teams in formal and informal settings.
  • Exceptional multitasking and the ability to take ownership of customer-focused solutions.
  • Prior experience in managing financial budgets.
  • Success in working to KPIs and targets.
  • Strong stakeholder management and the ability to drive business outcomes.
  • Demonstrated ability to manage time effectively, prioritize, and make sound decisions.
  • Fully COVID-19 vaccinated with 2 doses (Booster is optional).
", "why_us": "

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, and mature-aged people.

To view our Reconciliation Action Plan, please click here.

", "contact": "

Click APPLY or contact Caroline Gray (Talent Acquisition Specialist) at for a confidential discussion.

", "company_info": "

Australian Unity is a leading healthcare and financial services organization, dedicated to improving the health and wellbeing of our customers.

We are committed to delivering exceptional customer experiences and driving business outcomes through our people, technology, and partnerships.

", "job_type": "Full-time"}

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