Quality Driven Delivery Program Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeProgram Full time $100,000 - $145,500
Job Description

We are seeking a skilled Program Manager to lead delivery quality optimization across our network. This role will drive quality improvements affecting millions of customer deliveries while ensuring operational excellence.

This is a high-impact role that requires strategic thinking and exceptional leadership skills. You will oversee the development and implementation of quality initiatives, working closely with cross-functional teams to achieve business goals.

The ideal candidate will have strong analytical skills, experience in metrics management, and proficiency in data visualization tools. They should also be able to communicate complex ideas effectively and build strong relationships with stakeholders.

Key Responsibilities:

  • Lead quality improvement programs across network touchpoints
  • Develop and implement comprehensive quality measurement systems
  • Own and optimize end-to-end delivery quality metrics across the network
  • Partner with Customer Service, First, Middle, and Last Mile Operations Teams to align on quality expectations and resolution paths
  • Drive continuous improvement in key metrics through root cause analysis

Required Skills and Qualifications

Essential Qualifications:

  • Strong analytical skills with proven experience in metrics management
  • Excellence in stakeholder management across multiple operational teams
  • Demonstrated ability to translate data insights into actionable improvements
  • Proven track record of leading complex quality initiatives in fast-paced environments
  • Advanced Excel skills and proficiency with data visualization tools (SQL skills a bonus)

Preferred Qualifications:

  • Experience in driving end-to-end delivery and communicating results to senior leadership
  • Experience in driving process improvements
  • Completed Bachelor's Degree from an accredited University

What We Offer

This role offers the opportunity to directly impact customer satisfaction while optimizing quality processes across one of Australia's largest delivery networks. You'll work with diverse teams across First, Middle, and Last Mile operations to drive meaningful improvements in our delivery performance and customer experience.

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