Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000

Job Title: Technical Support Specialist

About the Role:

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide high-quality technical support to our staff, ensuring they have the tools and resources needed to perform their duties effectively.

Responsibilities:

  • Provide technical support for desktops, laptops, mobile devices, and other equipment
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with internal stakeholders to identify and implement process improvements

Requirements:

  • Demonstrated expertise in Microsoft 365, including Office, Windows 10 Pro, and Active Directory
  • Proven experience in providing desktop support to end-users using a computerized service management ticketing system
  • Superior customer service skills and strong interpersonal, written, and oral communication skills
  • Diligence in adhering to security, regulatory, and compliance processes

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and inclusive work environment.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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