Child Safety Support Specialist

2 weeks ago

Hobart, Tasmania, Australia beBeeSupport Full time $83,988
Job Title: Advice and Referral Worker

The Advice and Referral Line is a contact point for individuals seeking advice and support concerning the safety and wellbeing of children, young people, and their families.

This role involves phone-based support for professionals and community members who are seeking guidance or raising concerns about children and young people.

Your Key Responsibilities:

  • Respond to incoming calls during allocated phone shifts, triaging queries ranging from simple questions to complex scenarios requiring escalation.
  • Provide information, advice, and support to professionals and community members, helping them address challenges impacting the safety and wellbeing of children.
  • Navigate and manage sensitive and potentially confronting information and situations concerning child safety and welfare.
  • Conduct initial intakes for individuals and families contacting the service, ensuring all information is accurately recorded.
  • Collaborate with co-located and external partners to access professional advice on complex cases requiring specialist expertise.
  • Manage a personal caseload, including gathering additional information and assessing family situations.

Required Qualifications and Skills:

  • A Degree or Diploma in Social Welfare, Social Science, or Youth Work.
  • Proven ability to work with vulnerable people and address issues such as AOD, FDV, homelessness, and mental health challenges.
  • Experience working within a matrix management system with multiple internal and external lines of management.
  • Proficiency in working with multiple CRMs and a quick learner of new systems.
  • A positive, person-centred approach and resilience for working with trauma.
  • Strong relationship-building skills with stakeholders.
  • Advanced verbal and written communication skills.
  • Current knowledge of relevant policies and legislation.

Benefits and Culture:

  • An innovative and inclusive culture that ensures you feel valued as you help Australians in need and develop in your career.
  • We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

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