Leadership Retail Director
3 days ago
JD Group is a leading global sports fashion retailer with over 3,400 stores worldwide. Founded in 1981 in Greater Manchester, UK, the company has achieved remarkable growth through rapid expansion and now stands as the leading global sports fashion retailer.
The company's mission is to offer unparalleled service and style to all consumers, bringing them the biggest brands and best products in a memorable experience that sets them apart.
Job DescriptionAs a key member of the store leadership team, you will assist in delivering great customer and employee experiences as a Floor Manager. You will lead by example with passion and purpose, coaching your team to deliver exceptional service and a 'service over task' mentality.
Your responsibilities will include:
- Modeling great customer service for every customer, every time
- Coaching team members to deliver exceptional service and a 'service over task' mentality
- SUPPORTING THE STORE MANAGER AND ASSISTANT STORE MANAGER TO DRIVE SALES AND KPI PERFORMANCE
- Utilizing reports to identify trade trends, opportunities, and implementing action plans
- Assisting the Management Team to complete weekly visual merchandising direction & promotional launches
- Assisting in recruiting, inducting, and developing team members
- Upholding company retail standards and delivering visual excellence
- Working with BOH team to ensure product availability and operational excellence
You will need:
- Experience in a customer-facing service role
- Previous key holder or supervisor experience preferred but not essential
- Results-driven, in order to successfully deliver results and KPIs
- A positive attitude, enabling you to motivate others
- Collaborator with strong communication skills
- Passionate to learn with a growth mindset
- Loves sports fashion brands and is enthusiastic about sharing knowledge with customers to build brand loyalty
- Ability to work efficiently in a fast-paced team environment
What's in it for you?
- Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
- Training and development opportunities to kickstart, evolve, and shape your career
- Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
- Access to our attractive staff discount This can also be used for friends and family
- Access to our Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees
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