Enterprise GIS Technical Support Specialist

3 days ago


Sydney, New South Wales, Australia EBR Full time

EBR is looking for a talented Enterprise GIS Technical Support Specialist to join their team in Rozelle. This role offers a competitive salary of $80,000 - $100,000 per annum.

Job Description

The successful candidate will provide exceptional technical support for EBR's enterprise GIS systems, ensuring seamless operation and optimal performance. Key responsibilities include:

  • Assessing and evaluating internal systems and associated technology to identify areas for improvement
  • Providing immediate telephone and online support to users across all control centers, including those outside regular business hours
  • Responding to system failures promptly and taking appropriate action to resolve issues
  • Maintaining issue management databases and comprehensive reports on system failures
  • Developing and implementing quality assurance programs to ensure high standards are maintained

The ideal candidate will have a strong background in GIS, excellent communication skills, and experience working in a customer service role, preferably in the IT industry. They should also possess analytical problem-solving skills, be able to work effectively in a team environment, and have a solid understanding of spatial data management and MS SQL.



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