Senior Product Designer

1 day ago


Richmond, Australia Australia Post Full time
About the Role

We are seeking a highly skilled Senior Product Designer to join our team at Australia Post. As a Senior Product Designer, you will play a key role in shaping the digital experience of our customers and driving business growth.

Key Responsibilities
  • Lead the design of complex digital products and experiences, working closely with cross-functional teams to deliver high-quality solutions.
  • Advocate for customer-centricity and ensure that customer needs are at the forefront of all design decisions.
  • Collaborate with research teams to conduct customer interviews, usability testing, and qualitative or quantitative research to inform design decisions.
  • Develop and maintain design deliverables, including customer journeys, user flows, design mockups, design patterns, and prototypes.
  • Communicate design insights and solutions effectively to stakeholders, using visualizations and storytelling techniques to inspire and engage.
Requirements
  • Minimum 5 years' experience in a similar role, with a focus on user experience, product, or interaction design.
  • Demonstrable portfolio of work showcasing experience in creating digital products, large-scale websites, or applications.
  • Strong understanding of customer-centric practices across digital and omnichannel ecosystems.
  • Advanced analytical, conceptual, and problem-solving skills, with the ability to understand customer needs, motivations, and behaviors.
  • Experience with UX and interface design processes and methodologies, as well as proficiency with design, collaboration, and prototyping tools.
What We Offer

At Australia Post, we offer a dynamic and collaborative work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from people of all ages, genders, and backgrounds.

We are proud to be an inclusive workplace for people with disability, LGBTQIA+, and refugees. We are also the largest organization in Australia to successfully achieve Disability Confident Recruiter status.



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