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Technical Service Specialist

3 weeks ago

Adelaide, South Australia beBeeFieldEngineer Full time $120,000 - $140,000

Job Opportunity

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  • Job Description

We are seeking an experienced Field Service Engineer to join our Medical Division. This is a hands-on position that requires strong technical skills and excellent customer service.

  • Provide remote and phone support, remote diagnosis, testing and breakdown repairs to a wide range of high-end devices and software.
  • Work closely with our team to ensure seamless delivery of service contracts and maximize uptime for our customers.
  • Maintain effective relationships with customers by gaining their respect and trust.

The successful candidate will have formal qualifications in an electronic or engineering field, experience in servicing precision equipment, and a high level of computer literacy and networking.

This is an exciting opportunity to receive international product training and a world-class staff development program.

Key Responsibilities:
  • Maintain effective relationships with customers.
  • Proactively complete PM tasks according to service contracts.
  • Onsite repairs, surgical microscopes, diagnostics, and installation of designated high-end products and software.
  • Upgrade software and apply patches as necessary.
  • Complete field service reports and related documentation.
  • Strong troubleshooting skills, provide technical support for customers, and escalate as necessary.
  • Ability to communicate technical issues on a non-technical level.
  • Detail-oriented with excellent time management skills and networking experience.
  • Ability to follow company policies and procedures.
  • Excellent telephone manners and interpersonal skills.
  • Maintain service tools and equipment and provide accurate compliance of all field service administration and reporting requirements.
Requirements:
  • Formal qualifications in an electronic or engineering field.
  • Experience in servicing precision equipment is required.
  • Strong IT knowledge and awareness in PC-supported instrument diagnostics would be an advantage.
  • A high level of computer literacy and networking is essential with the ability to work unsupervised.
  • Knowledge of the DICOM standard, SQL, and PACS is desirable.
  • A full Australian driving license is required.
  • Past proven experience in a customer-orientated environment with exceptional customer service and the ability to deal with difficult situations and customers.
  • Travelling to customers' sites across metro and regional areas, which can require long distance driving, air travel, and hotel accommodation.
  • A process-driven individual with the ability to manage multiple tasks and be flexible often dealing with ad-hoc queries from customers.
  • Strong organizational and communication skills.