Claims Officer

5 days ago


Adelaide, South Australia Gallagher Full time

We are seeking a highly skilled Claims Officer to join our team at Gallagher Bassett. In this role, you will be responsible for delivering exceptional customer service and ensuring timely resolution of workplace injury claims.

Job Overview

The successful candidate will have strong communication and interpersonal skills, with the ability to build trust with clients and stakeholders. You will work collaboratively with our Return to Work Specialists, Impairment Benefit Specialists, and other technical roles to provide comprehensive claims management services.

Key Responsibilities
  • Provide high-quality customer service to claimants and employers, responding to inquiries and resolving issues in a timely manner.
  • Collaborate with internal teams to ensure seamless claims processing and effective communication with stakeholders.
  • Manage low-risk claims, including medical expenses only and Noise Induced Hearing Loss claims.
  • Educate stakeholders on return-to-work processes, legislative requirements, and initial claims decisions.

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