Dispute Resolution Officer

4 days ago


Adelaide, South Australia Arthur J. Gallagher & Co. (AJG) Full time
Company Overview

Gallagher Bassett is a leading provider of claims services, dedicated to delivering high-quality solutions to clients in the workers' compensation industry.


Job Description

We are seeking an experienced Dispute Resolution Officer to join our team. The successful candidate will be responsible for providing professional and customer-focused claims service to our SA clients, with a focus on quick and efficient decision-making to resolve disputes expeditiously and fairly.

  • Provide high-quality customer service to internal customers, injured workers, employers, and legal representatives to ensure best practice claims outcomes are achieved;
  • Undertake tasks associated with the preparation of SAET conferences;
  • Appropriately distinguish between complex and non-complex matters that may have the potential to impact the scheme;
  • Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved;
  • Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders;
  • Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents.
About You

We are interested in hearing from candidates who possess:

  • Prior experience in workers' compensation claims and/or dispute management;
  • Excellent communication and interpersonal skills with a range of stakeholders;
  • Exceptional customer focus;
  • High-level time management and organisational skills;
  • Advanced user of Microsoft Office programs;
  • Self-motivation and results focus.


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