Technical Training Specialist

3 days ago

Ballarat, Victoria, Australia Brandt Full time
About the Role

We are seeking a highly skilled Technical Training Specialist to join our operations team at Brandt. As a Technical Training Specialist, you will play a critical role in assessing the development needs of our service technicians and implementing a suitable development program for all branches.

Main Accountabilities
  • Contribute to the development and implementation of the company's overall technician development paths, plans, and schedules.
  • Deliver training as a Certified Dealer Instructor (CDI) or in-house subject matter expert.
  • Develop professional-quality, instructionally sound educational curriculum that enables students to efficiently, effectively, and safely operate, diagnose, repair, and/or evaluate equipment.
  • Identify sources to help develop professional-quality classroom, hands-on, and online training courses and programs.
  • Ensure evaluations (tests, hands-on demonstrations, etc.) are appropriate to measure student competence.
  • Maintain an up-to-date catalogue of program materials, including course outlines and descriptions.
  • Schedule training delivery in collaboration with service managers, supervisors, and foremen.
  • Communicate accurate and complete training schedules and course information.
  • Document and report student evaluation scores and attendance, and report on performance against metrics.
  • As required, prepare and distribute certificates of completion to students, and arrange program completion recognition.
  • Attend internal and external (e.g., John Deere) training to maintain CDI status, and achieve certification in new product models, technology, or other topics as required.
  • Collaborate and liaise with outside agencies (e.g., OEMs, etc.) on behalf of Brandt.
About Us

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support with dealerships across Australia, New Zealand, and Canada. Our mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them moving forward, with remarkable customer service and industry-leading brands such as John Deere.

About You
  • A heavy-duty certificate is a strong asset, as is prior experience in training and instructional delivery.
  • John Deere Certified Dealer Instructor or willingness to obtain.
  • Possesses a solid foundation of mechanical, analytical, and technical, and instructional design and delivery knowledge and skills.
  • Strong project management skills with the ability to self-direct and organize work, set priorities, and achieve work-related objectives and goals.
  • Excellent communicator that can effectively and professionally collaborate with all stakeholders.
  • Flexibility to support and respond to the training needs of Brandt's operating locations and their personnel.
  • Demonstrates professionalism and recognizes the importance of their role as a leader in displaying professional behavior and service excellence.
  • Able to be self-directed and organize work, set priorities, and achieve work-related objectives and goals.
What We Offer

At Brandt, we believe great companies are built by great people – and for them. We strive to design a better way to work with employees to help them maximize productivity and achieve their potential. It starts right here with people like you. At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Our goal is to build a strong team of unique talents and perspectives, and we welcome your ideas on how to make us even better. If you're motivated by success for yourself and your team, you belong with Brandt.

We offer a competitive remuneration package, opportunities for growth in your career as the Brandt organization expands, ongoing opportunities for learning and development, and the chance to work with a great positive and supportive team.

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