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IT Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented IT Support Technician to join our team at SMS Integration. As an IT Support Technician, you will play a critical role in providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide Technical Support: Respond to and resolve technical issues related to hardware, software, and network connectivity in a timely and efficient manner.
- Client Communication: Maintain regular communication with clients to ensure their technical issues are resolved to their satisfaction.
- Service Request Management: Manage and resolve service requests in a timely manner, providing updates to clients via phone and email.
- On-Site Support: Attend client sites to resolve technical issues that cannot be resolved remotely.
- Knowledge Base Contribution: Contribute to the internal knowledge base to ensure that technical information is up-to-date and easily accessible.
- Professional Development: Work towards your own learning and development goals to develop technical and professional skills.
- Process Improvement: Take initiative to propose improvements, processes, and solutions to enhance the efficiency and effectiveness of our technical support services.
- Previous Experience: Previous experience in an IT support role is essential.
- Technical Knowledge: A good understanding of network fundamentals, strong Windows 10/11 knowledge, and experience with traditional server-based systems and M365 Management.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical clients.
- Problem-Solving Skills: A strong analytical and problem-solving mindset, with the ability to think outside the box and propose innovative solutions.
- Time Management: Great time management and task prioritization capabilities, with a team-centric mentality.
SMS Integration is a successful ICT Services company that is growing rapidly. We offer a fun and supportive work environment, with opportunities for training and development. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
