Claims Process Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $90,000
Claims Service Consultant

Job Overview:

The Claims Service Consultant plays a pivotal role in supporting customers throughout the claims process. This involves collaborating with stakeholders to gather information and assess claims, ensuring compliance with established guidelines and regulations.

Key Responsibilities:

  • Manage claims in accordance with company policies and procedures.
  • Adhere to external regulations and industry standards.
  • Provide high-quality support to customers and internal stakeholders.
  • Liaise closely with relevant departments to facilitate seamless project work.
  • Contribute towards a culture of continuous improvement.

Qualifications:

  • Strive for excellence in customer service and outcomes.
  • Nurture collaborative relationships to achieve mutually beneficial solutions.

Requirements:

  • Deliver exceptional customer service and administration support within the Claims function.
  • Process customer amendments via system applications.
  • Support customers through the claims lodgement and information gathering process.
  • Effectively communicate with customers and clients regarding claim management.
  • Operate Direct claims IVR and other claims IVRs as needed.

Additional Information:

Our organization is dedicated to fostering diversity and inclusion, striving to be an Employer of Choice. We acknowledge the Traditional Custodians of the land on which our Head Office is situated and pay our respects to Elders past, present, and emerging.

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