Strategic Service Designer

2 weeks ago


Sydney, New South Wales, Australia beBeeDesign Full time $120,000 - $140,000
Service Design Specialist

This role involves creating user-centric solutions for clients using service design principles.

About the Role

We are seeking a skilled service designer to co-design digital and AI solutions with clients, capturing complex challenges in workshops, mapping customer journeys, and translating them into wireframes, prototypes, and proof-of-concepts (PoCs).

Main Responsibilities
  • Lead co-design workshops and journey mapping with clients
  • Capture solution ideas visually and translate them into wireframes and prototypes in Figma
  • Add light UI polish to make concepts engaging and usable
  • Structure designs so they can be built into Microsoft PoCs
  • Collaborate with facilitators, consultants, and developers
  • Contribute to reusable templates and design toolkits
Requirements
  • 5–10+ years in service design and/or UX design
  • Confident running live workshops and whiteboarding sessions
  • Familiarity with Microsoft Power Platform, Copilot Studio, Azure AI
  • Excellent storytelling and communication skills with executives + frontline


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