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AWS Cloud Infrastructure Specialist

2 months ago

Sydney, New South Wales, Australia Opus Recruitment Solutions Ltd Full time
About the Role

We are seeking an experienced AWS Cloud Engineer to join our Cloud Ops team at Opus Recruitment Solutions Ltd. As a key member of our team, you will be responsible for providing exceptional technical support to our customers and acting as an AWS Subject Matter Expert (SME) to resolve escalated requests in a timely manner.

Key Responsibilities
  • Provide technical support to a range of customers
  • Act as an AWS SME to resolve escalated requests
  • Develop standard operating procedures and processes for optimal service delivery
  • Provide ongoing recommendations to update processes and enhance customer service
  • Work closely with other SMEs on complex technical AWS escalations
  • Communicate and document everything to the highest level
Requirements
  • 5+ years experience managing Windows/Linux environments
  • 3+ years experience in an AWS focused position
  • Previous experience in a busy Operations team
  • Previous experience working with a Managed Service Provider
  • Experience working with Service Management Tools - Service Now
  • Excellent technical troubleshooting skills
  • Excellent communication skills
What We Offer

Opus Recruitment Solutions Ltd is a leading provider of IT solutions and services. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and experienced AWS Cloud Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.