Ideal Candidate:

2 weeks ago

Perth, Western Australia beBeeCustomerExperience Full time $65,000 - $95,000

Job Opportunity:

We are looking for a skilled and dedicated professional to join our team as a Customer Services Officer. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and making a positive impact.

Your Key Responsibilities:

  • Demonstrate a high level of professionalism in all interactions with customers, colleagues, and stakeholders.
  • Provide timely and effective responses to customer inquiries, addressing their needs and concerns.
  • Maintain accurate records and reports, ensuring compliance with relevant policies and procedures.
  • Work collaboratively with other teams to achieve business objectives and drive continuous improvement.
  • Identify opportunities to improve processes and services, contributing to the development of innovative solutions.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to enhance customer experiences.
  • Foster a culture of excellence, promoting teamwork, respect, and open communication.
  • Develop and maintain strong relationships with customers, partners, and stakeholders, building trust and credibility.

Requirements:

  • WA Certificate of Education or equivalent.
  • 3+ years relevant experience in a front-line, high-volume, customer service environment.
  • Proficiency in digital systems and technology, including MS Office suite (Outlook, Word, Excel) and internet browser.
  • Demonstrated ability to adapt to and support customer service objectives.
  • Excellent communication, interpersonal, and teamwork skills.
  • Good level of written and verbal communication skills.

What We Offer:

  • A dynamic and supportive work environment that encourages growth and development.
  • The opportunity to work on challenging projects and make a meaningful contribution to the organization.
  • A competitive salary and benefits package, including flexible work arrangements and access to training and development programs.
  • A recognition and reward program that celebrates individual and team achievements.
  • A commitment to diversity, equity, and inclusion, creating a workplace where everyone feels valued and respected.

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