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Patient Support Associate
3 weeks ago
We are seeking a dedicated and organised individual to provide administrative support to our clients and staff in a professional, caring environment.
The ideal candidate will have strong organisational skills, be customer focused, and have a desire to help others. This role is perfect for someone who enjoys working in a fast-paced administrative environment where patient care remains the top priority.
Key Responsibilities:- Act as the primary point of contact to patients and healthcare providers – both face-to-face and over the phone
- Book and confirm patients for appointments and consultations
- Receive and organise referrals of patients & promptly take relevant action
- Ensure all systems are used effectively to administer bookings
- Promote a positive image and foster good community relations
- Accurately process billing and receipting at time of appointment
- Proven ability in an administrative role within a busy, customer-focused environment
- A positive attitude with a commitment to being a team player
- Strong organisational and communication skills, with the ability to liaise with internal and external stakeholders
- Ability to work effectively both independently and in a team environment
- Knowledge of patient billing systems and related Medicare funding mechanisms regarded
