Patient Services Officer

3 weeks ago

Sunshine Coast Regional District, Australia GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world .

Care to join the team?

We have a flexible, permanent part-time role available, based on the Sunshine Coast across our brand-new Radiation OncologyCentre in the beautiful Noosa region and our Buderim clinic. You will be responsible for providing administrative support to clients and staff while remaining professional, caringand friendly in an everchanging environment. This role is ideal for someone with strong organisational skills and a desire to help others.

Benefits of joining our team:

  • Family friendly hours, no weekend work

  • Internal career development opportunities

  • Great team atmosphere with charity days, casual Fridays and lunches

  • Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount

  • Learn and grow with our award-winning development programs

  • Work within a great team, with offered training and ongoing support

  • All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling

More specifically, you will:

  • Work in a fast-paced administrative environment, where patient care remains the top priority

  • Act as the first point of contact to patients and referring doctors – both face-to-face and over the phone

  • Work closely with other GenesisCare departments to ensure smooth clinic operations

  • Book and confirm patients for appointments and consultations

  • Be able to travel between the Noosa and Buderim clinics where required.

  • Receive and organise referrals of patients & promptly take relevant action

  • Ensure all systems are used effectively to administer bookings

  • Promote a positive image of the company and foster good community relations

  • Billing and receipting at time of appointment

  • Accurately process relevant paperwork including data entry

  • Adapt to and manage an environment where there is ongoing change and competing priorities

We're interested in hearing from people who have:

  • Demonstrated ability in an administrative role within a busy, customer focused environment. Medical preferred but not essential.

  • A positive can-do attitude with a commitment to being a team player

  • Strong organisation and skills, with the ability to liaise with both internal and external stakeholders

  • Proven experience to work effectively both independently and in a team environment

  • Knowledge of patient billing systems and related Medicare funding mechanisms regarded

  • Ability to use clinical administration systems, as well as Microsoft Office software

  • Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations' values.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.

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