Customer Service Representative

3 days ago


Albury, Australia Australia Post Full time

Australia Post is committed to delivering exceptional customer experiences across the country. As a Retail Customer Service Officer, you will play a vital role in helping Australians service their own businesses and keeping millions of people connected.

Job Overview

This is a permanent part-time position working 25 hours per week with various shifts, including relief team members who may be assigned to work at multiple locations within a specific area. You will be responsible for performing customer sales and service transactions, managing high-value transactions accurately, and conducting identity services transactions.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to ensure every experience is a great one.
  • Cash Handling: Manage cash handling and processing tasks efficiently and accurately.
  • Identity Services: Conduct Australian Passport Interviews and other identity services transactions.
  • Sales and Promotions: Promote our products and services through up-selling, cross-selling, merchandising, and other promotional activities.
About You

We are looking for a friendly, enthusiastic, and reliable individual who can work effectively in a team environment. You must have previous experience in customer service and/or cash handling, be physically fit to lift up to 16kg of mail regularly, and stand for your shift.

Benefits

We offer a range of benefits to support your career development and well-being. These include:

  • Paid Training: Receive 12 weeks of paid training to develop your skills and knowledge.
  • Salary: Enjoy a salary of $27.48 per hour, increasing to $29.37 after three months of probation.
  • Ongoing Support: Benefit from ongoing support, guidance, and opportunities for career development.


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